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Client Testimonials
From: Mike John
Sent: 16 May 2008
To: Tom
Subject: Wonderful Staff
Hi Ian
I just wanted to drop you a line to say what wonderful Staff you have there. especially Tom Hassi.
I wanted an Audi TT for a few months now, and Send an Email to you requesting credit, I've got to say the whole process has been pretty slick and efficient. He told me what to expect and didn't sugar-coat it to get the sale. I would prefer this than to be told it's going to be there in a week and end up waiting a month!
I've had a bad experience with another company and told Tom about it and he was Excellent and put my mind to rest. I work in the public sector and know excellent customer service and he has gone above and beyond what I expected.
I believe that good work should be rewarded, so if there is any bonus or reward scheme with you Tom should get it!
Thanks to all of you who have put in so much hard work with sorting this car out, I know Tom has been on the front line, but there are always people in the background doing work. So again Thanks
I don't know how to say thanks enough, So please could you pass on my appreciation to everyone involved.
I will be recommending you to anyone who wants to get a new car.
I've no abjection with putting any information you like on you web site for future customers to see how good you are. And If anybody wants to call me to ask any questions please forward my Tel and I will sing your prases
Many Thanks
Mike John
From: Wayne Hadlington
Sent: 23 Apr 2008
To: Joe
Subject: All The Best
CreditPlus
I would just like to say thankyou for finding me credit for the purchase of my new car,and a BIG THANKYOU to Joe because I hassled him evey day with numerous calls etc.Thanks buddy-ALL THE BEST.
Wayne Hadlington
From: Anderson Kouassi
Sent: 22 Apr 2008
To: Joe
Subject: Thank you once again!!!!!
Hello there Joe I’m so ecstatic with the car I just purchased from credit plus that I thought I have to write you an email!
The service was truly amazing and I still cannot believe how easy the whole process was! The credit plus team did all the leg work for me, Joe from credit plus asked me to describe the car of my dreams, I replied a Mercedes CLK, automatic with leather, his reply was in his exact words “you will have that in your drive way my friend”.
A few days later I got a phone call telling me he’s found the car that I have always wanted and that everything should be sorted within the week. Joe was so helpful that he even went to the extent of sending me photos of my car from his mobile phone on his day off!!!!!!
By the end of the week I received the car that I have always wanted! Right there in my drive way! All I did was sign a few papers and the car was mine.
By far the best car finance service around!
Thank you once again!!!!!
From: Kerry Kirwan
Sent: 15 Apr 2008
To: Joe
Subject: Thank you!
Thanks for your call and I'm sorry I missed it but it was certainly a nice message
to get.
I assume that you will now pass the address etc of the dealer to me so I can arrange
to pick up my new wheels. With the commitments I have over the next few days it
is likely that I will be able to pick it up on Friday. Hope this will be okay with
the dealer.
In the meantime, I can only thank you for your wonderful assistance, both you and
Fiona. You have made the whole experience a pleasure to deal with you.
Here's to the road of freedom in a Ford Fiesta Zetec !!!!! (I'm calling it Dave
by the way !). Oh and who know Everton might just finish fourth this season :-P
From: Steve Gooderson
Sent: 11 Mar 2008
To: Creditplus
Subject: I felt totally comfortable!
Hello
I understand that you are Tom Hassi's Line Manager and therefore I felt having tracked you down it is important for you to know how I feel about Toms dealings with me.
I 'stumbled' across your web site and thought to myself, what the heck, they can only say no! The following morning I was contacted and told a representative from your company will be contacting me in due course.
Tom Hassi was that point of contact, I would like to say that this was the most pleasing experience I have ever had with any company that deals with finances. Toms conduct, in my opinion went beyond the call of duty, he was always curious and polite. I liked the personal touch of being on first name terms and the manner in which this professional individual operated.
Tom kept me continuously up to date with my application process both online and by phone. Whenever I needed to discuss something with him I could get him on the phone almost every time, and on the occasion I couldn't, Tom called me back the moment he was able to. This is genuinely a professional person with sincere integrity towards the company with whom he works..
The only delays through the whole process were entirely my doing as I was looking externally for my potential car which I took delivery of on Monday 3rd March, just 10 days after my application. Had I not looked externally for a car I am convinced the whole experience would have been significantly less. I was never rushed and not once did I feel that your company was pushing to meet targets and goals. I felt totally comfortable.
Already I have recommended your company to 2 of my friends both of whom I know have commenced filling in the application process. Of course due to Toms conduct I have recommended him to my friends.
In addition the dealership I bought my car from were also highly impressed with Tom and his levels of cooperation, they were impressed that everything was pre arranged and Tom continuously communicated with them in a very professional manner, if I were you I would jump on the band wagon and speak to them to see if they would be happy to use your services themselves.
Finally give Tom a pay rise, he deserves it.
Kind regards
Steve
From: Anton Wong
Sent: 07 Feb 2008
To: Creditplus
Subject: appreciate all your help
Hi Phil,
That’s brilliant! I appreciate all your help, time and honesty, and would recommend
you to any I know requiring finance.
Many thanks
From: Mr G Law
Sent: 30 January 2008
To: Creditplus
Subject: A Big Thank You!
Dear Mr Garvey,
I wish to say thank you for your help with getting me finance on a new car. All your staff are friendly and helpful.
Even though I have credit problems at the moment, they went out of their way for me and I really feel they treated me like a person.
I would also like to extend my gratitude to Olly who has been very polite at all times and kept me informed all the way in buying my car. He was very helpful and one of the nicest people I have dealt with. Olly really knows his job and is obviously a true professional with an excellent sattitude.
I would recommend him and Crediplus to anybody.
Many thanks.
Yours Sincerely
Mr G. Law
From: Chris Palfreyman
Sent: 29 November 2007 17:41
To: sales@creditplus.co.uk
Subject: Thanks for your help!
Dear Credit Plus team,
I would like to take this opportunity to thank everyone involved in my application for finance to purchase a new car. Right from the start I knew I had chosen the right company.
I had a phone call when they said I would get one, the first was from a lovely lady called Yvonne, who in no time at all told me that they could help me (thanks Yvonne).
Then I got a call from Oliver Wood. He was fantastic! He spoke to me like a person (not like a child). He explained everything to me in a language I understood and didn't baffle me with sales talk. He listened to my wants and needs and understood me. Hard to find a company these days that treats you that way.
Anyway, I found the car that I wanted, Test drove it, Told Olley about it and he was able to do all the paperwork over the phone with a main dealer, not being tied to the same company who is arranging the finance is a big plus, it gives you some freedom to look around yourself and pick the car you want.
Well to sum it all up from start to finish (i.e. picking my new car up 1/12/07) only took about two weeks, everyone has been so helpful and I even got a courtesy call from the actual company who's lending me the money today to explain it all and make sure I was happy. I am happy very happy indeed!
Many thanks to all at Credit Plus. Merry Xmas.
Yours Sincerely
Chris Palfreyman.
From: Jodie Chance
Sent: 18 October 2007 13:40
To: phil@creditplus.co.uk
Subject: RE: Thanks to Jon Angel
Dear Phil,
I have recently applied for one of your credit car loans. I would just like to inform that Jon Angel has been of tremendous help in this matter and has been very efficient, during this process. Not only has he fulfilled his work purpose he has risen above my expectations of customer services. Personally, i think this makes such a difference to a company and i really do appreciate everything that he has done for myself and probably others in this matter.
Many Thanks
Jodie Chance
Management Department
Vanderpump and Wellbelove
From: Peter Roberts
Sent: 12 October 2007 12:56
To: scott@creditplus.co.uk
Subject: Thanks for your help!
Dear Scott,
My name is Peter Roberts, and one of your team members namely Mr John Burns has been my point of call in regards to arranging me getting a new car. I would like to say that John has been absolutely fantastic in regards to his customer service he has worked extremely hard and his communication in keeping me updated has been second to none, I feel that John has excelled himself in the role and that he has been absolutely fantastic in everything that he has done for me.
John in my opinion certainly needs a good pat on the back, and I commend him for all his hard work Please can you ensure that he is commended for his first class, 5 star support, and communication in keeping me updated.
Regards,
Mr Peter Roberts
From: Tracey Japaul
Sent: 11 September 2007 13:34
To: sales@creditplus.co.uk
Subject: RE: Thank You - RE: Astra - SE04 YTD
Dear Rob & Iain,
I would just like to say thank you for supplying me with such a lovely car.
I know its your job to find and supply cars to people, but I would like to take this opportunity to say thank you.
I was also wondering whether you could tell me what the scent in the car was called? It was in the ashtray pink granules. Its a beautiful smell!
Thanks - Tracey.
Tracey Japaul
From: Ibitola Ojoye
Sent: 01 September 2007 08:54
To: sales@creditplus.co.uk
Subject: RE:
Customer Service : 4
Helpfulness : 5
After Service : 3
Website : 4
Vehicle Search : 4
Values & Reviews : 4
Application Form : 4
Would Recommend? : YES
Found Us : Friend
Thanks again.
Ibitola Ojoye
From: Karin Burke
Sent: 16 August 2007 10:38
To: sales@creditplus.co.uk
Subject: RE:
I would like to thank you (Simon in particular) for the great customer service I have experienced since dealing with you. I found you to be incredibly honest, have explained everything in good detail, have given good advice and have made me feel at ease with my car purchase. I have already recommend you to my husband who collects his car today and I will certainly recommend you to others in the future. It really makes a difference to deal with people like yourselves.
Thanks again.
Karin Burke
From: Craig Oliver
Sent: 14th August 2007 10:47
To: Creditplus
Subject: RE:
Dear Sirs,
Thank you for helping me in my last transaction with you. I was extremely ipmressed with your service, both from Oliver and Danny.
Thanks again.
Craig Oliver
From: Brian Graham
Sent: 13th August 2007 10:47
To: Iain - Creditplus
Subject: RE: Cars
Hi Iain,
I hope you don’t mind me contacting you directly like this, however I have to tell you that the service I have received from Luke has been excellent, an absolute credit to your company. He has been 100% helpful at all times, and located an ideal vehicle one which I had not previously considered, which I will collect tomorrow. He was able to find a much better vehicle, lower mileage, younger, and in better condition, with all of the right extra’s at a cost far better than I had hoped for.
I cannot praise Luke enough, and wish him well in the future.
Thanks again.
Brian Graham
From: Gaby Mubelayi
Sent: 25 June 2007 17:47
To: Steve Williams
Subject: RE: Cars
Hi Steve,
I just wanted to let you know that I received the car and it's running very well. I would like to seize the opportunity to thank yourself and Mandy Eastwood for your professionalism, kindness and availability. This was the 1st time I was dealing with a financial company without feeling that "they want to make few bucks".
During the all process I came to feel like I was dealing with friends and your desire to help was overwhelming.
CreditPlus people are very kind, polite, well mannered and amazingly helpful and I would not hesitate to recommend other people for your service.
If I have the opportunity to be down Bournemouth area I wouldn't hesitate to come to see you guys and say to you as we say in French "UN GRAND MERCI" (A big thank you)
Thanks for sorting my car out, thanks for being different, thanks for being helpful and in my opinion you're simply the best.
Gabriel Mubelayi
Sent: 24 May 2007 10:14
To: sales@creditplus.co.uk
Subject: Thank you
I would like to say thank you to all at Credit Plus for your time & help and being very professional and especially to Oliver who really gave his time & effort to help me locate a decent priced car. Once again thank you.
Regards
Terence C*****
I recently applied for credit with Credit plus, unfortunately I was unable to continue with finance. Even so i am writing to express my thanks and gratitude towards Martin who has spent the last week looking for the car i had my heart set on, he has been very very helpful and exceeded any expectations i had of credit plus,
I would say he is a credit to your company and i hope you give him the praise he deserves. I intend to keep in contact with him,Credit plus so that when i am in a better financial position I can again benefit from Martins excellent customer services. I urge you to past my thanks on to Martin and to reward him in whatever way you feel necessary.
Thank You
Stacey Pender
I have just brought a car via creditplus, and would like to just thank the staff who dealt with my application and sourcing the car, for their polite, efficient and friendly service.Nothing was too much trouble for them, they called back when they said they would, they kept me notified of all new developments, and never lost their patience with all the questions I asked.
Mandy the who underwrote my policy bothered to take the time to explain everything to me and she did this with a wonderfully cheery attitude, and Michael who sourced my vehicle was efficient and always called me back.
Between them they made the process of finding finance and finding a car an absolute pleasure.Congratulations credit plus on putting together a team of professionals who really do know what customer care really means. I should certainly come back to this company again if I need to buy another car in future.
Kind regards Amanda Bishop
I think that the customer service that you provide is very good. You have all been very helpful and professional. I am not sure how often you come across problems that were encountered, but it seemed that you tried your hardest to overcome these problems, especially during an office move. My particular thanks goes to Mandy, who was very persistant.
Justin Tisbury
Credit plus is a excellent firm, made things really easy and great friendly
staff answered all queries at once would recommed them to everyone.
Miss C Bowley
I managed to get the exact car I was looking for, many thanks.
Lisa Yates
Having dealt with a certain (now out of business) other car credit
specialist, I was amazed at how easy it was to get the RIGHT car, at the
RIGHT price with Creditplus. I found all the staff to be very friendly and
helpful from start to finish - a pleasure to do business with.
Russell Nicol
Could'nt fault you excellent service.
Keith Furey
Fast, effective and no fuss service
Earl McNeish
Your team was extremely helpful and professional with my application
P. Whitfield
The service I received was fantastic. Michael Penwill stayed in regular
contact with me and was extremely proactive in helping me to find the
specific model of car that I was after; his assistance was greatly
appreciated and I would have absolutely no hesitation in recommending him to
anyone.
Matt Higgins
We had Justin as our account manager - he was truly excellent, sourcing a
car, and ensuring that we were informed every step of the way, despite
travel issues on our side!
The loan comapny were not so helpful but that is not down to you guys.
Steve Wood
Excellent staff who know their jobs.
David Anakwue
Creditplus were very helpful stayed in contact with me even located the car I
wanted brilliant.
M.Fox
Hi Matt, I've had the vectra for a week now, I'm really pleased with it! I would just like to say thank you to you and everyone else involved in the purchase of the car.
I will try and get some photos of it at the weekend and email them to you, so you can see just how nice and genuine it is.I would also like to recommend Chris Basey-Fisher
car sales to anyone else using your service, every vehicle on his forecourt was excellent and so was the standard of service!
Hi Matt, I've had the vectra for a week now, I'm really pleased with it! I would just like to say thank you to you and everyone else involved in the purchase of the car.
I will try and get some photos of it at the weekend and email them to you, so you can see just how nice and genuine it is.I would also like to recommend Chris Basey-Fisher
car sales to anyone else using your service, every vehicle on his forecourt was excellent and so was the standard of service!
Regards Paul (18.10.2006)
Dear Scott . Ref: Charlie
I just wanted to say how professional, friendly and efficient I found Charlie to be. Nothing was too much trouble and he made the whole process extremely easy. I will have no hesitation in recommending either Charlie or Credit Plus in the future.
Regards Matthew Murray (13.10.2006)
Creditplus were very friendly, helpful and made the search for a new car very easy. I would recommend Creditplus to anyone.
Jonathan Cantrill (10.10.2006)
I am very happy with the service creditplus has provided for me. It was only over a week ago when I first applied and am now looking forward to receiving my car. I would personally like to thank Mike who has dealt with my application throughout.
Mike has kept me fully informed at all times of how my application has been proceeding and has dealt with all my queries fast and efficiently.
My husband is also very impressed with the standard of service and is also considering an application himself. I appreciate the high standard of service again and once again thank you especially to Mike and Alison.
Kind Regards Lisa Nixon (06.09.2006)
Thank you for all your hard work. Great to have worked with a fast professional team.
One happy chappie, Andrew Noble
Throughout my dealings with the staff at your company (mainly Mandy & Iain) I found them to be polite and efficient and they keep me fully informed at every stage of the process. This made for an acceptably trouble free application and a successful conclusion within just over a week. I am now waiting for the arrival of my new car. I would like to convey my thanks to all your staff for the way I was dealt with,
Kindest Regards, Roger B Clare (09.01.06)
Just wanted to say a BIG thanks for all your help over the past few days with sorting out the finance on my new car. As a result, I've had a very good weekend driving and the car is a real joy. Please pass this on to your boss for some praise as it's not often you find people who are willing to go to this much effort to keep a customer happy.
Regards, Michael Cowling (27.02.06)
I would like to take this opportunity to pass on my thanks for all your help and advice. I shall be happy to recommend you to others.
Best Regards, Russell Nicol
Phil, Just a quick note before I head off to pick up my new toy.. to say a big thanks
for all your help.. please also pass on thanks to all the guys and girls in the
office who answered the phone !!!! A pleasure to deal with a company where it appears
that the customer does matter... how refreshing to me.
Once again thanks and if we don't speak before you leave, all the best.
Cheers, Alyson
