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Audi’s latest customer centric initiative
Aug 6 2010 AUDI is taking customer service to a new level. It is introducing the Direct Reception program where in customers can participate interactively with the service advisor when they take the car for a service. This will be possible through the two-way radio as well as a special ‘Audi Cam’.
This initiative is to quell dissatisfaction amongst certain sections of customers who feel that the service advisors often use high jargon and terms during the service routine and there is less transparency in the process. This initiative the company feels would do a lot to demystify the entire process and customers would be able to appreciate the work being done by the technicians by actually participating in it through the camera and by talking to them through the two-way radio.
The company is hoping that with this initiative, customers would be able to know what exactly is being done by way of maintenance to their vehicles and they would then be able to establish better trust when it comes to the technicians.
This candid camera initiative is bound to make the brand more popular and customers are sure to reciprocate this by purchasing more of the brand either outright or through appropriate Car Finance schemes.
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Audi A1 Sportback in Showrooms by February
Created Nov 21 2011
It is probably safe to say that many car buyers have postponed their next car finance deal because they were waiting for the hot new Audi A1 Sportback.
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Audi Electric car on Fleet Trial in Munich
Created Nov 2 2011
Audi has announced that the A1 e-tron extended range electric car is undergoing extensive fleet trials in Munich, Germany.
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Audi Introduces Fixed Cost Service Package
Created Jul 22 2011
If there is one thing that every motor car owner hates, it is unexpected breakdowns.
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Audi Launches R8 GT Spyder to Compete With Lamborghini
Created Jun 7 2011
If Audi has never before taken direct aim at Lamborghini, the company is certainly doing so now with their new R8 GT Spyder.
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Audi Super-mini Revealed
Created Jun 3 2011
Is it a supercar or a super-mini or both? Car loan buyers who are also VW fans will get a chance to find out this week when Audi showcases its A1 Clubsport Quattro concept car at the German Wortherseetour event.
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Audi Announces Natural Gas Vehicles
Created May 17 2011
In further good news for eco-conscious UK car loan buyers, Audi has announced a range of models that will run on compressed natural gas.
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Sneak Preview of Audi A6 Avant
Created May 3 2011
The motoring press has published the first spy shots of the new Audi A6 Avant where it was being tested in hot weather conditions.
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Audi Preparing Competition for BMW X6
Created Apr 7 2011
The BMW X6 will soon have to watch its rear! In an attempt to satisfy every niche in the top end of the car market, Audi is planning to launch an SUV styled like a coupe.
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Audi A1 named What Car? Magazine's Car of the Year
Created Jan 24 2011
Car finance buyers who are regular readers of What Car? magazine will already know that, during a recent ceremony which took place in London on the 13th January, the magazine named the Audi A1 Car of the Year.
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Audi A1 An Attractive Option
Created Jan 18 2011
Car finance buyers who are in the market for a new car might want to consider the Audi A1, thanks to its recent elevation to award-winning status.
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