OFT Receives Large Number of Used Car Complaints

New figures that were published by the OFT on the 11th November show that used cars remain one of the top sources of complaints received by the office. So far this year Consumer Direct, managed by the OFT, has received in excess of 56,000 complaints from consumers.

 

The statistics were revealed by the OFT to coincide with a campaign to inform consumers about their rights and the problems they may encounter when purchasing a second hand car.

 

The OFT has even gone to the trouble of producing a short online film as part of its campaign. It tells consumers exactly what their rights are when purchasing a used vehicle and what steps they should take if they run into problems after buying it.

 

The OFT is also working with the motor industry and local trading standards to ensure that consumers get better access to information about their rights.

 

The statistics published by the OFT reveal that over 70% of complaints they received in connection with used cars were about technical problems with these cars; 13% percent were about sellers omitting relevant information or misleading buyers and 7% about services that were not up to scratch.

 

The OFT published a study last year revealing that consumers on average have to spend £245 to fix problems on used cars that were actually the dealers' responsibility to fix. Collectively this means used car buyers are out of pocket by more than £85 million every year.

 

Author - Louise Hutchinson

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