We are committed to delivering excellent customer service at all times and our aim is to exceed our customer's expectations and provide a service that's second to none.
Customer service is the driving force behind our brand and we strive to ensure that our customer's experience with us is trouble-free and enjoyable.
One of the key points in this is transparency. We keep our customers fully informed throughout their car finance buying process by assigning each customer with their own expert Customer Advisor. They are on hand to answer any questions that may arise, as well as tailoring a finance buying journey to the customer's individual circumstances.
Because we're part of the financial services industry, we recognise that our customers rely on us to look after their well-being and assist them in making the best decision for their individual circumstances. We're heavily regulated by several trade bodies and associations within the financial services industry, so it's imperative that we provide our customers with honest and fair financial advice.
We're governed by the Financial Conduct Authority (FCA), and we ensure that we abide by the regulations set out by them in the day-to-day running of the business. We also ensure we apply these regulations to all of our practises in order to always do the very best by our customers.
We also abide to the Consumer Credit Directive Regulation which means that the customer has the right to cancel their car loan within 14 days of the loan notification commencement. This was put in place to protect the customer’s rights at all times.
To ensure that all of our customers are completely satisfied with the service they have received, we go the extra mile in offering a 14 day customer promise. This means that if we supply and deliver a vehicle that arrives not as described, the customer can return the vehicle so that we can rectify the problem to their satisfaction.
At Creditplus we take a lot of pride in the customer reviews we receive. These are extremely important to us as they allow us to understand where we have excelled and where we need to improve. We check the review sites daily, reply to them all and take each comment (positive or negative) into consideration for the future. In order for our customers to write us reviews, we have partnered with the independent review site Trustpilot, which allows our previous customers to share experiences with those considering applying for finance with us. Other reviews can be found on our website under the testimonials section, on another independent review platform - Review Centre - and on Facebook reviews. We also have a number of customer video testimonials, which can be viewed on our YouTube channel.
We hope that our customer service sets us apart from the competition as we're constantly striving to provide as much support for our customers as possible. If you have any questions or concerns, please get in touch with us here.
If you require further assistance, our team of Customer Advisors are here to help. We're open six days a week - you can view our opening hours here - and we're more than happy to answer your questions.