We pride ourselves on being an ethical lender who provides a transparent and honest service to all customers during their car finance journey. To ensure that our customers always receive a fair financial service and are protected every step of the way, we are regulated by all relevant trade bodies and associations. We have also invested in technology that enables us to provide the high level of service you’d expect from a car finance provider. All the decisions we make as a business are underpinned by our Core Values.
At Creditplus, we believe that applying for car finance should not negatively affect your credit rating. We make ethics our key priority and that's why we use a soft credit search that enables us to view the information on our customers’ credit file without leaving a footprint. Only after we're confident that the customer will be accepted by one of our lenders will one of our Advisors be in touch to discuss the next steps.
We firmly believe that treating customers fairly should be the foundation of any ethical business. To ensure this is always the case for our customers, we are regulated by the Financial Conduct Authority (FCA), which regulates the financial services industry in the UK. We also provide a 14-Day Customer Promise to those who opt for our complete car buying service. This means that you are entitled to a 14-day return policy if there are any faults with your car that are not fixed in due time, or if it's not sold to you as described.
Whether you choose our complete car buying service or are just looking for car finance, you'll be allocated a dedicated Customer Advisor who will be with you every step of the way, from the initial application to the delivery or collection of your new vehicle. Using our complete car buying service means you have access to Advisors that are experts in their field and use a variety of reputable sources for new and used vehicles. They'll be on hand to answer any of your questions, deal with any issues you might have and take you through the application process in the most transparent way.
If you require further assistance, our team of Customer Advisors are here to help. We're open six days a week - you can view our opening hours here - and we're more than happy to answer your questions.