We're regulated by several trade bodies and associations to ensure that we give our customers a fair financial service and ensure that they're protected. As a company, we pride ourselves on being an ethical lender, putting the well-being of our customers as our top priority and by being transparent and honest throughout the whole journey of finding car finance. We have invested in technology and logistics that not only protect our customers, but also enable us to provide the high level of service that is expected of the modern UK service industry. Read more about how our Core Values underpin our strategic decisions.
We believe that applying for car finance should not negatively affect your credit file; this is why we've focused so much attention on being an ethical lender. As ethics are our key priority, we use a ‘soft search’ or ‘quotation’ credit search function. This enables us to view the information on our customer's credit file without it leaving a footprint like it would when applying directly to a lender. We have more than 20 major car loan lenders on our panel and only after we're confident the customer will be accepted by one of our lenders will one of our Advisors be in touch to discuss the next steps. Find out more about our soft credit search and why it's so important to you.
We believe that treating customers fairly should be the foundation of any ethical business. We're regulated by the Financial Conduct Authority (FCA), which regulates the financial service industry in the UK. The FCA ensure that companies comply with the regulations they set out. We also provide a 14 Day Customer Promise, which means that if you opt for our source and supply service, you're entitled to a 14 day return policy if there are any faults with the car that are not corrected, or if it's not sold to you as it was described.
Whether you choose our source and supply service, or just want to get car finance, you'll be allocated a dedicated Customer Advisor who will be with you every step of the way, from the application process to the delivery or collection of your new car. Using our source and supply service means you have access to Advisors that are experts in their field and have an extensive resource of reputable sources for new and used vehicles. They'll be on hand to answer any of your questions, deal with any issues you might have and take you through the application process in a transparent manner.
The Data Protection Act controls how your personal information is used by organisations, businesses or the government and is at the heart of any ethical business. At Creditplus we adhere strictly to the regulations set out by the law to protect your personal information and ensure that we do not share any of your information with third parties. We keep your information safe and secure and we don't keep it for any longer than necessary. We aim to be a company that you can fully trust, not only to find you the best deal, but also in protecting your information.
If you require further assistance, our team of Customer Advisors are here to help. We're open six days a week - you can view our opening hours here - and we're more than happy to answer your questions.