You can also contact us directly over the phone on;
Tel: 0333 6000 290
When you call, ask to be put through to the Complaints department and a member of our team will connect you.
Your complaint will be acknowledged within 5 working days of receipt. We'll then attempt to resolve the complaint as quickly as possible, liaising with you to keep you updated of the process throughout.
If you do not wish to discuss your complaint with a member of our team, then Creditplus will appoint a third party company to act as a mediator.
The contact details for the Financial Ombudsman Service are as follows:
Tel: 0800 023 4 567
Mob: 0300 123 9 123
Address: The Financial Ombudsman Service
London E14 9SR
If you require further assistance, our team of Customer Advisors are here to help. We're open six days a week - you can view our opening hours here - and we're more than happy to answer your questions.