Complaints

Approved by the Car Finance Advisory Board

If you wish to make a complaint regarding Creditplus, then please download our complaints form and return it by email to complaints@creditplus.co.uk 

You can also contact us directly over the phone on;

Tel: 0333 6000 290

When you call, ask to be put through to the Complaints department and a member of our team will connect you. 

What happens next?

Your complaint will be acknowledged within 5 working days of receipt. We'll then attempt to resolve the complaint as quickly as possible, liaising with you to keep you updated of the process throughout.

If you do not wish to discuss your complaint with a member of our team, then Creditplus will appoint a third party company to act as a mediator.

What if I'm unhappy with the resolution?

The contact details for the Financial Ombudsman Service are as follows:

Tel: 0800 023 4 567

Mob: 0300 123 9 123

Email: complaint.info@financial-ombudsman.org.uk

Address: The Financial Ombudsman Service

Exchange Tower

London E14 9SR

Published: 16/05/2016
Last Updated:12/06/2018
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