You can also contact us directly over the phone on;
Tel: 0800 1777 290
Mobile: 0333 6000 290
When you call, ask to be put through to the Complaints department and a member of our team will connect you. Telephone complaints are available 09:00 to 17:30, Mon - Fri.
Your complaint will be acknowledged within 5 working days of receipt. We'll then attempt to resolve the complaint as quickly as possible, liaising with you to keep you updated of the process throughout.
If you do not wish to discuss your complaint with a member of our team, then Creditplus will appoint a third party company to act as a mediator.
If you're still unhappy after we've resolved your complaint, you can then take it to the Financial Ombudsman Service (if 8 weeks has passed since the initial complaint).
The contact details for the Financial Ombudsman Service are as follows:
Tel: 0800 023 4 567
Mob: 0300 123 9 123
Address: The Financial Ombudsman Service
London E14 9SR
If you require further assistance, our team of Customer Advisors are here to help. We're open six days a week - you can view our opening hours here - and we're more than happy to answer your questions.