Complaints

By: david.penman     Approved by the Car Finance Advisory Board

If you wish to make a complaint regarding Creditplus, then please download our complaints form here and return it by email to complaints@creditplus.co.uk 

You can also contact us directly over the phone on;

Tel: 0800 1777 290

Mobile: 0333 6000 290

When you call, ask to be put through to the Complaints department and a member of our team will connect you. Telephone complaints are available 09:00 to 17:30, Mon - Fri.

What happens next?

Your complaint will be acknowledged within 48 hours (2 working days) of receipt. We'll then attempt to resolve the complaint as quickly as possible, liaising with you to keep you updated of the process throughout.

If you do not wish to discuss your complaint with a member of our team, then Creditplus will appoint a third party company to act as a mediator.

What if I'm unhappy with the resolution?

If you're still unhappy after we've resolved your complaint, you can then take it to the Financial Ombudsman Service (if 8 weeks has passed since the initial complaint).

The contact details for the Financial Ombudsman Service are as follows:

Tel: 0800 023 4 567

Mob: 0300 123 9 123

Email: complaint.info@financial-ombudsman.org.uk

Address: The Financial Ombudsman Service

Exchange Tower

London E14 9SR

Published: 16/05/2016
Last Updated:19/07/2016
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