Popular questions from customers

Approved by the Car Finance Advisory Board

I need to update my details, what's the best way to do this?

In the following section you can find out how best to update the Creditplus team with your new details and understand how your information is used in the future. Find out more here.

In this section: Change Details

How do I refer a family member or friend to Creditplus?

Many of our customers have friends and family that they want to refer to Creditplus. We love it when customers are referred to us as it shows that we're doing a great job and that you're really happy with the service you received. Better still, you can now earn rewards for referring people to us, find out more here. 

In this section: Refer a Friend    Leave a review

Can I change my vehicle or finance agreement?

The average car finance customer keeps their new car for 3-4 years. This means that some of our customers decide to settle their finance early to upgrade their vehicle. Find out everything you need to know about changing your finance agreement or upgrading your vehicle here.

In this section: Car-Refinancing    Payments    Export 

Can I get additional vehicle protection?

Buying your new car is the first step, but making sure your car is fully protected and insured is another important element that our customers like to be given information on. Find out the ways that you can protect your vehicle here.

What happens if I'm made redundant or lose my income?

Unfortunately even if your financial circumstances change, you're still required to make your finance payments in full. From the day that you sign your finance agreement you're responsible in making the monthly payments for your vehicle until the end of the term of your agreement, or if you settle the finance amount.

We understand that circumstances can change very quickly and if you're in the unfortunate position of losing your income you may have problems paying your finance. Ideally we would recommend our customers saving at least three months worth of payments to help cover any such circumstances.

If you don't have any savings then it's recommended that you contact the lender and explain the situation, as they may be able to help you over the short term. If they can’t help at least they'll have been informed of the situation and any missed payments will be expected.

What do I do if I've lost my Customer Number?

If you've lost your Customer Number, don't worry; we can retrieve this for you. All you need to do is give us a call on 0333 6000 290. For data protection you'll be asked to confirm some of your personal details, such as your full address and date of birth. Once you've provided this information your Customer Advisor will provide you with your Customer Number via email or SMS. 

Published: 16/05/2016
Last Updated:31/01/2019
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Got a question for us?

If you require further assistance, our team of Customer Advisors are here to help. We're open six days a week - you can view our opening hours here - and we're more than happy to answer your questions.