How can I make a complaint about the service I received?

Approved by the Car Finance Advisory Board

At Creditplus we pride ourselves on offering an excellent level of customer service. If you're unhappy in any way with the service that we provided, then we welcome your feedback.

If you need to contact Creditplus to make a complaint, please complete the complaints form below with as much information as possible.

Click here to view the complaints form

You can then send this to us via email at complaints@creditplus.co.uk or via post to:

Creditplus
Complaints Department
Waterloo House, Fleets Corner,
Nuffield Road,
Poole, Dorset,
BH17 0HL

You can also call us directly on 0800 1777 290 or 0333 6000 290 where you'll be put through to our Complaints department. Contact hours are Mon-Fri 09:00 to 17:30.

When completing your complaints form, it's vital that you provide us with as much information as possible, including your Customer Number, full name and a detailed description of the issue.

Please note that we can only handle complaints about Creditplus. If you have a complaint about a partner or provider to Creditplus, these complaints will need to be placed directly with them. We can assist you with this process; please contact your Customer Advisor for assistance if this is the case.

For your information you may also like to know our company registration and licensing numbers:

Company Registration: 04997789
Data Protection Act: Z8890305
Financial Conduct Authority: 456327

Complaints will be processed within 5 working days of receiving your complaint, and we'll attempt to resolve the complaint as quickly as possible.

How do I resolve an issue with a car supplied by Creditplus?

We've supplied thousands of vehicles to very happy customers over the years and we're very proud of the armchair service that we provide. We also go to great lengths to ensure that any car that we supply has been fully checked to ensure it's of high quality. As this is a really important area of our business, we've invested in our own Vehicle Preparation Centre where we check the vehicles that are supplied to customers.

We supply a great number of used cars and, very occasionally, our customers may have an issue which could not be foreseen. Your vehicle will have come with a car warranty so we would recommend checking this before contacting us. However, if you still have an issue with the vehicle, or you'd like some help resolving an issue, please call your Customer Advisor on 0800 1777 290. They'll work with our Logistics team to resolve your issue as quickly as possible.

Who manages the Complaints procedure at Creditplus?

Every complaint that is made to Creditplus is managed in a professional manner. If you've made a complaint to Creditplus, our Senior Management team will be made aware of the issue and will work hard to ensure a satisfactory resolution. The correspondence will either be directly with a member of the management team or your original Customer Advisor.

Published: 16/05/2016
Last Updated:12/04/2017
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Got a question for us?

If you require further assistance, our team of Customer Advisors are here to help. We're open six days a week - you can view our opening hours here - and we're more than happy to answer your questions.