Creditplus car finance vehicle delivery questions and answers

Approved by the Car Finance Advisory Board

What makes Creditplus unique is that we not only source vehicles and find you the best car finance deal, but we also have a dedicated Vehicle Buying team to help find you a vehicle and arrange its delivery.

What this means for you as a customer is that we have a team who are passionate about getting all of our vehicles that we source and supply delivered to you on time.

Many of our customers may not realise that they have the option for their vehicle to be delivered to them at either their home or work address when they choose to opt for Creditplus’ source and supply service. There will be occasions when the vehicle will need to be collected from the dealership or direct from Creditplus. This will all depend on whether we source and supply your vehicle or just provide the finance for it. Our friendly Customer Advisors will be able to help and advise you in regards to the best vehicle delivery option to suit your requirements.

The Consumer Contracts Regulation 2013 states that if you've purchased an item from a distance you have a 14 day cancellation period, as well as 14 days to cancel your finance agreement with Creditplus if you choose to go with another provider.

Some popular queries that our customer’s have around vehicle delivery include:

  • What are my delivery options?
  • When will my vehicle be delivered?
  • What happens during the vehicle delivery handover stage?

For the answers to these questions, and more, see below.

If you have a question which isn't answered within our Vehicle Delivery Help section, please use our LiveChat function located to the right of this webpage.

What are my vehicle delivery options?

There are a couple of vehicle delivery options available to you when financing and sourcing your vehicle with Creditplus. Further help on this can be found in the Vehicle Delivery Options section.

In this section: Delivery Options Delivery Cost

When will I get the keys to my vehicle?

The keys to your vehicle will be released 3-10 working days after the funds have been paid out by the car finance lender. In certain situations only one key may be available. Vehicle delivery is supported by our expert Vehicle Buying team, and your dedicated Customer Advisor will keep you informed of the progress. 

Vehicle handover

The vehicle handover process takes place after your application for car finance has been successfully completed. It's the final stage in the process between you applying for finance and taking delivery of your vehicle. Find more information on the vehicle handover process here

Upon the vehicle delivery, the main applicant on the finance agreement must be available to sign for the receipt of the car. Handover will only be completed upon receipt of the original ID documents.

Published: 16/05/2016
Last Updated:31/01/2019
How useful was this page?
Thank You!

Got a question for us?

If you require further assistance, our team of Customer Advisors are here to help. We're open six days a week - you can view our opening hours here - and we're more than happy to answer your questions.