Testimonials archive | 2011

See what our customers say about our service over the years.

Though we now use Trustpilot platform to get reviews from our amazing customers, we love to get feedback in any way we can. Take a look at the reviews sent to us below:

"My case handler was a chap called Phil Coulson who helped me through the entire process and I have to say he was brilliant. He was very helpful, always kept me updated with the progress and finally helped push the payment to the dealer quicker then it was originally planned. The best feature is the ability to scan original copies and send them across to your case handler via the customer area or by email to speed the process up, thus resulting in prompt payment to the required dealer. All in all, I'm a very satisfied customer and would definitely recommend Creditplus to any friends looking for finance on a car."

From Imran A, Received 19/12/2011
"Hi, Just wanted to thank you again personally for your help and patience with me over the last few days! Very happy with the car (or will be when it arrives!), you are a true credit to Creditplus as a business. Once again thank you ever so much! Kind regards."

From John G testimonial, Received 13/01/2011
"I would just like to express my gratitude for the service you have provided. I would have no hesitation in recommending Creditplus to any of my friends and colleagues who are looking for a new vehicle. I appreciate that my case presented you with certain challenges; despite this you have been professional, efficient and courteous."

From Richard O, Received 02/02/2011
"Dear Yvonne, I would just like to thank you for your outstanding customer service skills regarding my complex query and previous issues when purchasing my car. You have been very professional and resolved all my problems and returned calls when advised you would; you made my whole journey of purchasing much simpler. Kind regards, Glyn Griffiths."

From Glyn G, Received 23/02/2011
"Stuart, Car arrived on Friday and it's great! Just wanted to drop you a short line to thank you for all your hard work and patience. I know I changed my mind a lot and if you were frustrated you never showed it! I will definitely be recommending you. Thanks again."

From Simon M, Received 14/03/2011
Dear Creditplus, I would like to take this opportunity to express my sincere thanks and gratitude towards your company. A little extra thanks to :- Mark D - Who secured me the best possible loan available. Mark took the time to search for my dream car even though I was very specific in style and extras. Jaime T - (logistics) A very efficient division of the company. Jaime advised me of all the steps my car was going through, during its inspection. The car was cleaned very thoroughly inside and out. A marvellous example of pristine condition. Jaime even went that extra mile, by escorting me and my wife to the nearest garage AND filling up my tank free of charge. All in all, I would recommend this company to anyone. The next time I'm on the market for a new car, you will be the first company that I contact. Thanks and regards, Brian Smith (The proud owner of an Audi A6)."

From Brian S, Received 15/03/2011
"Good Morning Russell, I would like to express my thanks to you and the team in getting me finance and a great car; I also work in customer services and it was good to receive a first class service from yourself. The service was easy and quick to carry out and the service you provided by keeping me updated of the situation by phone and email was excellent, all I can do is say thanks once again; I was completely and totally satisfied by the overall service and if needed would not hesitate to use you again in the future. Kind regards."

From Nicholas H, Received 21/03/2011
"This is a big THANK YOU for arranging everything for me, my thanks go to Becky, Stacy, Jon and all the back up team. Have a nice Easter! Thank you."

From John C, Received 08/04/2011
"Dear Mr Coulson, I hope you don't not mind me contacting you. I would just like to pass on to you regarding the level of service I have received from Graham and Becky. Through out my dealings with Creditplus, Graham and Becky have been both professional and courteous to me. They both made the experience of gaining finance stress free for me and believe me, I wasn't an easy customer. I work very unsociable hours and trying to get hold of me was impossible for them at times. They kept me fully informed of any new developments and were very knowledgeable. I really appreciate the high standards of service they have provided me and because of their commitment, I would gladly recommend Creditplus to others. Again, I hope you don't mind me contacting you, but I feel feedback regarding members of your staff would be good to have - please would you be so kind as to pass my sincere gratitude on to both Graham and Becky. Kind regards, Cheryl Burgess."

From Cheryl B, Received 20/05/2011
"Dear Steve, Just a message to say thank you for all you have done in finding me credit and a car. You have provided an excellent and efficient service. Best wishes, Sally Braud."

From Sally B, Received 27/05/2011
"Dear Creditplus, Please allow me to express my genuine thanks for the excellent service Creditplus has provided from beginning to end. Angus was professional and delivered the finance aspect as efficiently as any service I've ever used. He went on to source an outstanding vehicle with below average milEage and with an extras list a mile long. A special thanks to Jamie who ensured that the condition of the vehicle on delivery was truly outstanding, it was so good it could have been brand new; two weeks later and I'm still smiling every time I get in the car. I'm rarely, if ever, moved to write testimonials, but in this case it is a well deserved accolade. I will be recommending Creditplus to friends and family without hesitation and will be back again for my next car. Thanks again to the whole team."

From Peter W, Received 30/05/2011
"Dear Jaime, I would like to take this opportunity to say thanks for all the help I have received from Creditplus in the purchase of my new car. I would like say a special thanks to Tristan who was my main contact from day one. Tristan kept me up to date either by a telephone call or email. I gave him a bit of a hard time, but he still conducted himself in a very professional manner. After driving away in my new car I realised how much work and help I had received and I would not hesitate in recommending Creditplus to my friends and family. My car has been washed 3 times in the last week, don't know how long I will keep this up for but I love it! Thanks again, Gary."

From Gary C, Received 10/06/2011
"Thank you so much for sorting out my new car. It's taken three days from applying to being able to go and collect my car first thing tomorrow. Graham Roberts was extremely helpful and explained everything in great detail so that I knew exactly what was happening at all times. I honestly can't thank Graham, Stacey and Becky enough for sorting out the finance so quickly and professionally! I would certainly recommend your services to anyone who is looking for vehicle finance without any hassles. I can't thank you enough for making a stressful week end so well :)"

From David I, Received 17/06/2011
"The whole experience of buying my car was very enjoyable from the beginning. Mark managed to find me a great deal on the car and was very supportive when it came to answering all my questions regarding both the car and the loan details. Jaime ensured the whole delivery of the car was very smooth and was always on hand to deal with any queries. I found the customer service from both Mark and Jaime to be exceptional and I would not hesitate to recommend your company to both friends and colleagues."

From Sharmila B, Received 22/06/2011
"Angus / Jaime, Just a quick note to say thank you very much to Creditplus for making buying my new car a seamless and enjoyable experience. I think I can be quite an awkward customer at times so a big thank you to Angus for a truly first class professional and courteous service, for arranging a great finance deal and finding me an amazing 350Z in mint condition. Customer service at its best; i'll certainly be recommending Creditplus to all my friends and colleagues when they are next looking for a new car. Best regards & thanks again, Marcus Davies."

From Marcus D, Received 25/06/2011
"Dear Sirs, I collected my new car yesterday, and just wanted to drop you a line to give a little feedback. In short, fantastic service! At 40 years old, I've bought a number of cars over the years, and had never used a broker before. Nor had I ever used an online organisation before. Most of the headaches were completely taken taken away, and the whole process was incredibly simple and straightforward. Everything from finding the right car, to finding the right finance, to liaising with the the various companies involved was conducted in an efficient, speedy and professional manner. Buying a car, was NEVER this easy! One aspect in particular that I thought was superb, was that even though your organisation is based online, you never once lost the human touch. I was assigned an Agent immediately (and was sent a picture with contact details so I knew who I was chatting to), and every time I had an enquiry, I went back to the same person each and every time. No messing about having to explain my case to someone else. I needed to buy a car pretty quickly as my old car was about ready to become scrap. The whole process from finding the right car, to the finance being transferred to the dealer was less than 24 hours. That's what I call fast! A very, very special thank you to Ian Warrington, who handled my case in such a brilliant way, and dealt with my questions so superbly well. Thanks Ian - really great job. Cheers - take care."

From Stephen F, Received 02/07/2011
"Phil, Just wanted to send you a quick email to say a personal thank you to you for the smooth way you dealt with our car finance application. We were impressed with the professionalism you showed and the courtesy with which you dealt with us at all times. We would be only too happy to offer recommendations to anyone and just to prove that point we have recommended Kay's son Nick to your company and his personal advisor is Ian Warrington. Anyway many thanks once again first class service. Regards Kay and Alan Aitkenhead."

From Alan A, Received 08/07/2011
"Hi, I just wanted to write a short note to say a huge thank you to Steve for his perseverance in helping us get the finances we needed and the car that we wanted. You have done a sterling job and would be happy to recommend you to others. Many thanks William Kay."

From William K, Received 14/07/2011
"Hi Graham, Just thought I would drop you an email to congratulate you on finding me the nicest looking BMW that I have seen, and believe me I have been looking over the last six months. When she arrived at my workplace last week I was amazed to see that it was in showroom condition and just what I had been looking for, I was very chuffed! Please also pass on my gratitude to Becky for her assistance and a HUGE thanks to yourself for being so patient with me! - you deserve a pat on the back, JOB WELL DONE. I wish you all the best for the future and I will certainly return to Creditplus when I need to renew my vehicle. Kind regards Sharon."

From Sharon H , Received 06/08/2011
"Thank you very much John. We are collecting the car tomorrow morning. Thanks for a great service. Will definitely recommend you in the future."

From John F Testimonial , Received 08/08/2011
"Picked up the car on Saturday and am really pleased with it. A big thank you to everyone involved in this transaction, especially Ian. Great car, good price and a professional service. Thanks Ian."

From John M Testimonial, Received 17/08/2011
"Hi Mark, Just want to say thanks for all the help you've given me with the finance and sorting my car out. The car is sound and I'm really pleased. Thank you and all the best."

From Jonathon L, Received 17/08/2011
"Hi Laurie, To be totally honest I am quite shocked that you have only been there such a short time as your manner and professional approach would suggest someone of a long term engagement. I have been more than impressed by your calm and extremely thorough approach and am more than happy with the way you handled my case; accepting that it is/was less than perfect from my side. The rest of the process worked well with Stacey and Becky both being very clear in explaining their needs. I picked up the car yesterday without any issues and once again can only thank you for your assistance and hope you have a well deserved and successful career with your new employer. Kind regards and many thanks, Dave Tait."

From David T, Received 15/09/2011
"Hello John, Thank you for your email. I am over the moon with my car and have recommended Creditplus to a couple of people already. Thank you once again for the service which is excellent. Regards, Ulina Chorley."

From Ulina C, Received 21/09/2011
"Hi Stacey & Becky, I just wanted to thank you both for your work with the Underwriters and the completion of the finance and also to apologise for being impatient; patience and paperwork isn't my strong point unfortunately. Anyway, once again thank you. Regards Mark Friend."

From Mark F, Received 21/09/2011
"Hi Laurie, Thanks for all your help. I'm collecting the car tomorrow. Cheers!"

From Peter T, Received 23/09/2011
"Would just like to say how impressed I am with the service received by yourself, especially Saturday when we picked up the car. Thank you once again Laurie."

From Sheldon P, Received 29/09/2011
"Very high standard and trust worthy. My wife and I were both after a new car each. We knew we wanted a Fiat 500 for my wife and something larger/practical for myself. Phil at Creditplus acted as our personal shopper and found a lovely Fiat 500 sport and a Volvo V50. The paperwork etc. was pretty much hassle free and our two gleaming cars were delivered to our doorstep. Thank you to all of the Creditplus team."

From Tim M, Received 03/11/2011
"I was rather sceptical when I first approached Creditplus to obtain finance for my car, but I needn't have been concerned. They were very helpful and patient throughout the whole process, especially Phil Coulson who answered my numerous questions before I committed to anything. The APR is a little higher than mainstream lenders but, if like me you have a poor credit history, then this is expected. Car is fantastic and warrantied so am very happy with my experience. Thank you."

From Jacqueline F, Received 06/11/2011
"Hi Phil, Hope you had a good weekend. Just thought I would let you know that I picked my car up on Saturday, and it's all good. Thank you for your help in getting the finance sorted. I am sure I will be speaking to Creditplus again when I need another car! Many thanks, Max."

From Maxine J, Received 13/11/2011
"Hi Ian, Just wanted to say thank you for acquiring the new car; I picked it up no problem on Saturday. Anyway once again thank you for all your help, and pass on my thanks to Becky, Jamie and the team. Kind regards, Carl."

From Carl M, Received 13/11/2011
"I used Creditplus in October 2011 to find a lender and a car on Hire Purchase. I really didn't think that they would be able to help as I have an adverse credit history, however I thought that I'd give it a go anyway. I received a call from Creditplus soon after I had completed an online application; within a couple of hours I was accepted by a lender and was able to begin searching for a car. There are no upfront fees and Creditplus put my best interests first, ensuring that the lender gave me the best deal possible. I picked up my car and I am completely satisfied with both the car and the service. Thank you Nathan and Rob and the rest of the Creditplus team for you commitment in providing me with with an excellent service. Ivan from Norfolk."

From Ivan C, Received 16/11/2011
"I applied online for car finance and about five minutes later, Phil called me back to say I was successful in my application. He asked what car I wanted; I asked for a VW Golf GTI. Within 10 minutes I got a call back from him to say he had found the exact model I wanted, so I proceeded to go ahead with the deal. Phil helped me through all the agreements and terms, including insurance and directions to the garage. Becky was really helpful too - I made a couple of mistakes on my documents and she quickly corrected them and advised me what to do. These people are really helpful and I would recommend them to anyone. I applied on the Monday and I picked the car up on the Friday! Thanks Phil, Becky and the Creditplus team."

From Christopher A , Received 16/11/2011
"Many thanks to all the team involved with getting me the car I wanted - especially to Ian and Stacey who were polite, helpful and kept me informed of everything every step of the way. That's very important because the last thing you want - like some companies I cannot mention - is to be kept in the dark for three days only to be told we cannot go ahead with your application (those reading this might know who I mean). By then the car you want is sold and the hunt is on for another suitable car. Ian kept in contact with the dealer as well which was great; this took the pressure off me trying to stop the car being sold before I had a decision on my application. As a result I now have the car I wanted at the right price, and a very quick decision too - this would not have been possible without the hard work and extreme effort of these guys. I also got an extra two years warranty, AA membership and GAP Insurance for an additional fee. This was a great deal as I now have four years warranty and (hopefully) no motoring worries for the full four years of my loan terms. Hats off to everybody involved and thank you. My old car wouldn't have made it through the winter, so with another car now I don't have to worry. I will be recommending Creditplus to my friends."

From Peter A, Received 17/11/2011

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