I collected my new car yesterday, and just wanted to drop you a line to give a little feedback. In short, fantastic service!
At 40 years old, I've bought a number of cars over the years, and had never used a broker before. Nor had I ever used an online organisation before.
Most of the headaches were completely taken taken away, and the whole process was incredibly simple and straightforward. Everything from finding the right car, to finding the right finance, to liaising with the the various companies involved was conducted in an efficient, speedy and professional manner. Buying a car, was NEVER this easy!
One aspect in particular that I thought was superb, was that even though your organisation is based online, you never once lost the human touch. I was assigned an Agent immediately (and was sent a picture with contact details so I knew who I was chatting to), and every time I had an enquiry, I went back to the same person each and every time. No messing about having to explain my case to someone else.
I needed to buy a car pretty quickly as my old car was about ready to become scrap. The whole process from finding the right car, to the finance being transferred to the dealer was less than 24 hours. That's what I call fast!
A very, very special thank you to Ian Warrington, who handled my case in such a brilliant way, and dealt with my questions so superbly well. Thanks Ian - really great job.
Cheers - take care."
From Stephen F, Received 02/07/2011