The vehicle handover process takes place after your application for finance has been successfully paid out. It's the final stage between you applying for finance and receiving your vehicle.
Once your car finance application has been successfully paid out, it'll then be forwarded onto our friendly and experienced Logistics team. The Logistics team will take ownership and arrange to collect your chosen vehicle and transport it safely down to our Preparation Centre where, at the earliest convenience, the vehicle will go through the Creditplus pre-delivery inspection checks.
Once this has been successfully completed a member of our Logistics team will call you with an update as to the delivery/collection of your new vehicle. Please allow up to 1 working day for this call.
The documents listed below will be delivered with your new vehicle as part of the vehicle handover process:
If you have a question which isn't answered within our Vehicle Handover information page, please get in touch via our LiveChat function located to the right of this webpage. The most popular questions from our customers relating to vehicle handover are listed below.
In the unlikely event that you happen to find a fault with your vehicle, please notify your supplying dealership immediately. If they're unable to assist you, then please call your Customer Advisor on 0800 1777 290 who'll be able to direct your call to the relevant department.
The Government changes effected on 1st of October 2014 mean that tax is now assigned to an individual rather than a car. This means it's down to each person to tax the car themselves, as tax can no longer be transferred from owner to owner. The paper tax disc is no longer in use, as everything will be processed electronically. Instead of a physical symbol to show if a car has been taxed, it's done via the DVLA systems.
If you're buying a car, it's down to you to tax it. You'll no longer be able to transfer tax from one owner to another, including a dealer. Any tax that's already on the car will no longer be valid once the ownership has changed hands. If you don't tax your car, you could be fined anything up to £1,000.
You can pay for your tax online or in person at a Post Office. The standard 6 and 12 month payments are still available, but you can also pay monthly by Direct Debit at a small additional cost. You'll be advised on whether you need to tax your car in advance of delivery.
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If you require further assistance, our team of Customer Advisors are here to help. We're open six days a week - you can view our opening hours here - and we're more than happy to answer your questions.